Customers require continuous improvement in all services we provide. We shall provide these improvements through faster response times, error free service, reductions in costs, and innovation in services. Our standards for customer service will distinguish us from our competition. At Canadian Bearings we will excel in meeting all of our stakeholders' requirements by continually focusing on:

Leadership

• We shall encourage team members to take responsibility for the success of their work teams.
• We shall encourage all employees to take an active role in their own personal development.
• We shall expect all employees to assume responsible leadership for their own performance.

People

• Our people shall be empowered to make decisions.
• Our people shall be enabled by gaining expert knowledge and skills.
• Our people shall energize each other in an environment of supportive teamwork.

Processes

• We shall document and analyze our business processes.
• We shall measure the performance of critical processes.
• We shall continually improve the performance of our processes.

Relationships

• We shall pursue open and long term relationships with our customers based on mutual gain.
• We shall continuously document the benefits we provide our partners and the benefits we attain.
• We shall encourage win/win relationships with our Customers, Suppliers and each other.